luck99 Privacy Policy

luck99 ("the Company", "we", "us", "our") operates the online casino and sports betting platform accessible at luck99.one (the "Platform"). We respect the privacy of every individual who interacts with our Platform and are committed to protecting the personal data you share with us.

This Privacy Policy applies to all users of the luck99 Platform, including registered account holders, visitors who browse without registering, and individuals who contact us through support channels. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This policy should be read alongside luck99's Terms and Conditions. Capitalised terms used but not defined in this Privacy Policy have the meanings given to them in the Terms and Conditions.

luck99 collects the following categories of personal data:

2.1 Identity & Contact Data

• Full name as it appears on your CNIC or other identity document
• Date of birth (for age verification purposes)
• Pakistani mobile number used for account registration and OTP verification
• Email address (if provided as an alternative login credential)
• Residential address (where required for KYC verification)
• Copy of CNIC or other government-issued identity document (where KYC is required)

2.2 Financial Data

• JazzCash or Easypaisa mobile wallet number linked to your account
• Bank account details (IBAN, account title) where bank transfer is used
• Deposit and withdrawal transaction history in PKR
• Payment card details where Visa or Mastercard is used (card number is not stored; only masked last-four digits are retained)

2.3 Technical & Usage Data

• IP address and approximate geolocation at time of login
• Device type, operating system, and browser information
• Session duration, pages visited, and features accessed
• Game play history, bet amounts, and outcomes
• Login timestamps and authentication method used

2.4 Communications Data

• Content of support tickets, live chat transcripts, and email correspondence with luck99
• Promotional communication preferences (opt-in/opt-out status)

luck99 collects personal data through the following mechanisms:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting customer support
• Automated technologies: Cookies, server logs, and session tracking tools that collect technical and usage data as you interact with the Platform
• Payment processors: Transaction confirmation data received from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, Skrill, and Neteller when you initiate a payment
• Third-party identity verification: Where luck99 uses a third-party KYC service to verify identity documents, that service may share verification results with us

luck99 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your luck99 account
• Age and identity verification: Confirming you are 18 years of age or older and verifying your identity for KYC compliance
• Payment processing: Facilitating deposits and withdrawals in PKR via your chosen payment method
• Service delivery: Providing access to casino games, sports betting markets, and platform features
• Customer support: Responding to queries, resolving disputes, and processing account-related requests
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and unauthorised account access
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling and administering self-exclusion, deposit limits, and other responsible gaming tools
• Legal compliance: Fulfilling obligations under applicable laws, including anti-money laundering requirements and responses to lawful requests from regulatory authorities
• Marketing communications: Sending promotional offers and platform updates to Users who have opted in to receive such communications. You may opt out at any time via your account settings
• Platform improvement: Analysing aggregated usage data to improve the Platform's performance, game selection, and user experience

luck99 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game delivery
• Legal obligation: Processing required to comply with applicable law, including KYC, anti-money laundering, and age verification requirements
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights
• Consent: Processing for marketing communications, where your explicit opt-in consent has been obtained. Consent may be withdrawn at any time without affecting the lawfulness of prior processing

luck99 does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and on a need-to-know basis:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, USDT processors, Skrill, and Neteller – solely to process your transactions
• Identity verification services: Third-party KYC providers engaged to verify identity documents on behalf of luck99
• Game studios and platform providers: Certified game suppliers whose games are hosted on the Platform may receive limited session data for game integrity purposes
• Legal and regulatory authorities: Where disclosure is required by applicable law, court order, or lawful request from a competent authority
• Technology service providers: Hosting, security, and analytics vendors operating under contractual obligations of confidentiality who process data only on luck99's instructions

In all cases, luck99 requires third parties to handle your personal data securely and in accordance with applicable data protection standards.

luck99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory requirements. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, to satisfy anti-money laundering and financial record-keeping obligations
• KYC identity documents are retained for the duration of the account relationship and for five (5) years thereafter
• Support communications are retained for two (2) years from the date of resolution
• Technical and usage data collected via cookies is retained in accordance with the cookie retention periods set out in Section 9

Where data is no longer required, luck99 will securely delete or anonymise it in a manner that prevents reconstruction of the original personal data.

luck99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform
• Encryption of sensitive data fields at rest, including payment information
• Access controls limiting personal data access to authorised personnel on a need-to-know basis
• Two-factor authentication for account access
• Regular security assessments and penetration testing of Platform infrastructure
• Incident response procedures to manage and notify affected users of data security incidents where required

No transmission of data over the internet is entirely secure, and luck99 cannot guarantee absolute security. However, we are committed to maintaining industry-standard protections and acting promptly in the event of any security incident affecting your personal data.

luck99 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function, including session management, authentication, and security. These cannot be disabled.
• Performance cookies: Collect anonymised data about how Users navigate the Platform to help us identify and resolve technical issues and improve functionality.
• Functional cookies: Remember your preferences, such as language settings and game lobby filters, to personalise your Platform experience.
• Analytics cookies: Used by analytics tools to measure Platform usage patterns in aggregate. Data collected is anonymised and not shared with third parties for advertising purposes.

You may manage cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some Platform features. Strictly necessary cookies cannot be disabled without preventing access to the Platform.

Subject to applicable law, you have the following rights in relation to your personal data held by luck99:

• Right of access: To request a copy of the personal data luck99 holds about you
• Right to rectification: To request correction of inaccurate or incomplete personal data
• Right to erasure: To request deletion of your personal data, subject to luck99's legal retention obligations
• Right to restriction: To request that luck99 restrict processing of your data in certain circumstances
• Right to data portability: To receive your personal data in a structured, commonly used format where processing is based on consent or contract
• Right to object: To object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent: To withdraw consent for marketing communications at any time via account settings without affecting prior processing

To exercise any of these rights, please contact luck99 at: [email protected]. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

The luck99 Platform does not contain links to external third-party websites. Where luck99 integrates third-party game studios or payment providers within the Platform environment, those providers operate under their own privacy policies in respect of data processed on their systems. luck99 is not responsible for the privacy practices of third-party game studios or payment processors beyond the contractual obligations we impose on them as data processors.

The luck99 Platform is strictly intended for individuals aged 18 years and older. luck99 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, the associated account will be closed immediately and all data will be deleted without delay. If you believe a minor has accessed the Platform or provided personal data to luck99, please contact us immediately at [email protected].

luck99 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via in-platform notification or email prior to the effective date of the update. The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following notification of changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or luck99's handling of your personal data, please contact the luck99 data protection team: